Payment methods
We happily accept the following:
Visa, MasterCard, American Express through our payment processor: Chase Integrated Payments - Powered by WePay. This processor charges us a 3% transaction fee, and as such this is the fee that will apply to applicable returns as outlined in our Terms & Conditions.
AfterPay: Credit and Debit according to AfterPay's terms of service. They split up your purchase into 4 interest-free payments. Yes, interest free. This processor charges us a 6% transaction fee, and therefore this is the fee that will apply to applicable returns as outlined in our Terms & Conditions.
Interac e-transfers in Canadian funds, sent to: info@ferventastronomy.com. Typically there are no associated fees with payment via e-transfer, and thus there will typically be no transaction fees related to returns via this payment method.
Cash on purchases for local delivery or pickup. There are no fees associated with this payment method, and thus no transaction fees related to returns via this payment method.
We have discontinued payments through PayPal due to rising transaction fees for us and exchange rate fees for our customers, coupled with reduced quality of service.
Currency
The list prices in our store are in Canadian Dollars. International buyers, such as those from the United States, will experience an exchange rate when paying via the methods above. For international customers, please be aware that your specific financial institution will charge according to it's own internal exchange rate for that day.
Prices are subject to change without warning due to changes in currency exchange rates.
Domestic Taxes
Domestic Canadian orders: by law we are required to collect Federal and Provincial tax according to the GST/HST percentages that are applicable to your province.
International orders: orders being exported from Canada are not subject to domestic Canadian taxes. They may, however, be subject to taxes and duty rendered by the country you are importing into. Please see the support page Shipping for more information.
Refunds and Returns
As a small retailer dealing in expensive physical goods, we offer refunds and returns that are subject to situational context. We're not Amazon, and cannot afford to issue blanket, sight-unseen refunds all while dumping any returned merchandise into industrial shredders in order to bank tax write-offs (lemme tell you how I really feel, eh?)
Our refund policy is covered exhaustively in out Terms & Conditions, so please read more there. Broadly, amounts that are refunded may be in full in some situations, or may be partial in others depending on shipping and processing fees associated with the original transaction. Used items are sold as-is and are non-refundable.
An example of a situation where a customer would receive a partial refund is as follows: If a customer orders multiple items and only wishes to cancel part of their order after payment but before it is shipped (either because they changed their mind or accidentally added something they wish to remove) then that refund will be partial and will be the full amount of the cancelled item(s) less the relevant transaction fee (as our payment processors don't refund the transaction fees for partial refunds). In these cases it is sometimes more economical for the customer if we cancel the entire order and have the customer place their order again, minus the incorrect or undesired items of course, as our payment processors often (but not universally) refund the transaction fees on fully refunded transactions. If a customer places an order for an item and wishes to cancel that entire order before shipment, then it may be possible to refund the entire purchase in full, as long as it has not shipped, depending on payment method. Again, based on payment processor and transaction fees.
Please call or email us for clarification if you need it. At the time of writing, WePay offers full refunds if an entire transaction is cancelled, but AfterPay does not.
In short, please take care before placing your order.
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These policies are subject to change without notice. We apologize for any inconvenience.