Shipping Information for Canadian and US Customers
Shipment Processing
For all shipments within North America please allow 1-2 business days for pre-shipment processing. We will always endeavour to ship in the shortest time possible, however we are subject to courier pick-up schedules, statutory holidays observed by our shipping partners, and other unforeseen circumstances.
Shipping Options
Depending on delivery location there are several shipping options at different levels of cost and speed, however if you would like to request a different courier please reach out to us via email and we can assess your request.
Shipping Insurance
Due to an increase in lost shipments, and taking into account the high average value of our shipments, shipping insurance is mandatory and included in the quoted shipping costs during checkout. Canada Post has a maximum insurable amount on international orders of $1000 Canadian. As such, international orders in excess of this amount will need to be shipped via another method, or the order must be split into multiple shipments for a nominal increase in shipping cost. Domestic orders via Canada Post are not subject to this $1000 limit and can be insured as one shipment.
Shipping to P.O. Boxes
At this time, only regular post (Canada Post and USPS) can deliver to P.O. Boxes.
Shipping Lithium Battery Packs
Due to restrictions on shipping Lithium batteries, we cannot ship batteries separately - they must be packaged with the device they are intended to power. Additionally, Canada Post is not able to export shipments that contain Lithium batteries. Thus, for international customers only couriers such as DHL are able to do so. As you might expect given restrictions on delivery to P.O. Boxes as described on this page, this means that it is not possible (currently) to ship an order containing our rechargeable power pack to an international P.O. Box. Domestic orders via Canada Post on the other hand are still able to be fulfilled, even if a shipment to a P.O. Box contains our lithium power pack.
Drop Shipments/Backorders
In the case of Fornax Mounts products, if a product is out of stock locally but in stock at Fornax HQ then it is typically possible to drop ship direct from the factory in Hungary via DHL with only a minor change to shipping cost. Under these circumstances products such as the LighTrack II will be delivered in 1-2 weeks (or often within a few days) from the date you ordered. The Fornax 51/52, Fornax 100, Fornax 150, and Fornax 200 mounts are almost always shipped direct from the manufacturer in Hungary. Due to the ongoing effects of the global health crisis, and it's effect on supply chains, shipping times for the mounts can be on the order of months. Please reach out for an accurate quote prior to purchase.
When there is a backorder situation with product from one of our other brand partners, we will do everything in our power to fulfill your order as soon as possible. Many of our brand partners are able to get us product within a few days if they have it in stock, however this may vary up to several weeks (or infrequently months) depending on their specific circumstances. International supply chains have been all over the place this last year, and we don't foresee this changing in the near future. But please know we will always do our best to clear a backorder as soon as possible.
Please note: during the case of a Backorder, customers who have already ordered and paid for a product will have their orders fulfilled first.
Import Taxes and Duty Charges
International customers are responsible for any import taxes and/or customs and duty charges rendered by the country into which you are importing, either on delivery or prior to delivery of the shipment according to courier policies, and according to local and federal laws in your region. Every country has it's own customs policy and trade agreements, so please understand the applicable charges on imports in your region before placing an order. International orders are exempt from local Canadian taxes.
Canadian orders are exempt from import taxes or duty, when orders are shipped from within Canada. In the case of order fulfillment via Drop Shipment direct from the manufacturer, depending on shipping method used Fervent Astronomy will either collect the taxes from you on behalf of the government, or if the customer accepts the liability for the shipment during transit and it is sent FOB (Free On Board) then we will not collect any tax and the applicable taxes will be rendered by CBSA directly.

For questions or more information on shipping, please email us at info@ferventastronomy.com.
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These policies are subject to change without notice. We apologize for any inconvenience.