Terms & Conditions

Warranty and Return Policy
Fervent Astronomy wants you to be fully satisfied with your purchase. If for any reason you are not satisfied with your purchase, you may return the item(s) for a refund, less shipping, handling, and transaction fees, subject to the terms below. Please read the details below for more information.
Standard Return/Refund (not related to defective merchandise or other errors)
Customers of Fervent Astronomy may return new, unused merchandise purchased from Fervent Astronomy up to fourteen (14) days after receipt of merchandise for a refund of the product purchase price less transaction fees as outlined on our Payment page (fees are dependent on original payment method). These refunds will be processed provided the product is returned in new, unused condition, complete in its original packaging, with all warranty cards, accessories, manuals, etc. included. Shipping charges will not be refunded, and return shipping charges are the responsibility of the customer making the return.
Used items are sold as-is and are final sale.
Sometimes a transaction may be inclusive of shipping with purchase (such as with a free shipping promotion). In instances where these products are being returned, the shipping costs paid by Fervent Astronomy during original delivery will be deducted from any credit and/or refund resulting from the return in addition to the transaction fees as outlined above. Additionally, Fervent Astronomy is not responsible for the costs of return shipment to our facilities.
If you wish to return merchandise for a refund or exchange, it is required that you call or e-mail us prior to shipment for a Return Authorization.
When the product is received and inspected, Fervent Astronomy will contact you via phone or email to confirm receipt of the item. Upon inspection, if there are any issues or questions regarding the condition of the returned product we will notify you at that time.
Any merchandise that does not arrive in new condition will be subject to a minimum 15% restocking fee. Signs of use, missing parts, packaging, instructions, warranty cards, etc., as well as damage or other detrimental effects to merchandise, will result in higher restocking fees. Restocking fees are at the discretion of Fervent Astronomy after inspecting the merchandise. To avoid damage to the manufacturer’s original, labeled packaging (which will affect credit/refund value), customers must outer-box the merchandise they are returning to Fervent Astronomy. Please do not write, place labels or stickers on the manufacturer’s original packaging. If the product was not outer-boxed by Fervent Astronomy when shipping to you, as is sometimes the case with larger merchandise, this requirement does not apply; but in this case, please do not write upon or otherwise mark the original packaging, other than with the return-shipping label.
Returns will not be accepted after 14 days without prior approval from Fervent Astronomy management. Fervent Astronomy will work with customers who have special circumstances, especially in regards to gifts, but reserves the right to refuse returns after fourteen (14) days have elapsed post-delivery.
Fervent Astronomy Shipping Error
In the unlikely event that you receive the wrong item(s) from Fervent Astronomy, please contact us by phone or e-mail. We will cover the shipping costs associated with returning the incorrect product(s) to Fervent Astronomy, and we will ship the correct item(s) to you at no additional cost. The customer will never pay additional shipping if Fervent Astronomy is at fault.
Product Damaged in Shipment
Customers should always inspect packages and their contents as soon as possible after delivery. If there is any damage to product in an insured shipment, and that damage was sustained during shipping, then the customer must report the damage immediately to the carrier of the package (USPS, DHL, etc.) and to Fervent Astronomy. We will work with the customer and with the carrier to arrange for the package to be inspected and returned to Fervent Astronomy. We will issue a replacement after damage is confirmed to have occurred and the damaged product is returned to us. Fervent Astronomy will cover all associated shipping costs related to returning the damaged product and issuing a replacement.
If the product is found to have not actually sustained any damage, or if the damage is deemed to have been sustained deliberately or accidentally while in the customer's possession, then a replacement will not be issued and the customer will be responsible for any and all associated costs. In the event that Fervent Astronomy issues a replacement in good faith and the carrier refuses to pay out the insurance coverage on the shipment as the damage is deemed to be at the fault of the customer, then the customer will be responsible for all associated costs including shipping costs and replacement of the merchandise suffering at-fault damage while in the customer's possession. In the event that Fervent Astronomy issues a replacement in good faith and the returned merchandise is found to be free of damage or defect, then the customer agrees to cover all shipping charges associated with returning the original item and issuing a replacement.
In the event that merchandise is found to have legitimately sustained damage in transit and is covered by the carrier's insurance terms, and the customer opts for a return/refund of the damaged merchandise as opposed to replacement, then a refund of the damaged product will be rendered in full, including shipping charges. If the damaged product was part of larger shipment of merchandise that was not damaged, only the damaged product will be eligible for a full refund, including proportional shipping calculated at the sole discretion of Fervent Astronomy. Any merchandise that was not damaged remains subject to our Standard Return policy.
In all cases, the damaged merchandise must be retuned to Fervent Astronomy at Fervent Astronomy's sole discretion, or no replacement or refund will be considered.
If the damage is deemed to have been sustained while in the customer's possession then no refund or replacement will be considered.
PLEASE: Do not intentionally damage merchandise for any reason. Attempting a fraudulent refund by intentionally damaging otherwise good, functional merchandise is wrong for any number of reasons. The same is true for attempting a refund or replacement by fraudulently claiming that damage that occurred in your possession was instead a result of damage during transit. It's just not the way to go.
Product Lost in Shipment
Unfortunately shipments can and do go missing during transit, which necessitates shipping insurance. In the event that an insured shipment is confirmed by the carrier to have been lost during transit and is thus covered according to their insurance terms, Fervent Astronomy will ship a replacement at our cost as soon as possible (this applies solely to orders originally sent DAP and not FOB). Alternatively, in these cases the customer may opt for a full refund of the lost merchandise, including shipping, or store credit in the same amount. For multi-package shipments, this policy is only in place for the portion of the shipment that is lost. Any merchandise that is successfully delivered will be covered under our Standard Return policy.
PLEASE NOTE: This does not include loss after delivery due to accident or theft. No carrier covers losses in these situations, but they give the customer options to help mitigate loss. Customers may choose to contact the carrier prior to delivery and request carrier-specific delivery terms, such as holding the shipment for pickup. I am disappointed to say that even when our shipments explicitly ask for signature, carriers routinely leave shipments unattended on our customers' doorsteps. We have no recourse in these situations as they have legally washed their hands of liability, so please plan accordingly and do so well in advance if possible. Even then, sometimes things do not go as planned. Please keep this in mind and consider other options to increase the security of your deliveries.
Defective Merchandise
If you receive an item you believe to be defective, please immediately contact Fervent Astronomy via phone or e-mail and we will discuss the problem with you. We will do our best to resolve the situation as quickly as possible. If the product is confirmed to be defective we will issue a replacement as quickly as possible, and we will cover the shipping costs associated with returning the defective product to Fervent Astronomy and sending the replacement to you. In the event that a customer chooses to return the product rather than exchange it for a replacement, standard return policy will apply as outlined above. Upon receipt and testing, if the returned merchandise is found in actuality to not be defective then the customer will be responsible for the additional round trip shipping costs involved with issuing the replacement.
Irreplaceable Merchandise that is Defective or Lost/Damaged in Shipment.
In any cases where merchandise is legitimately damaged/lost in transit or is deemed defective, and where this merchandise is also irreplaceable - such as discontinued merchandise, one of a kind products, etc. - then Fervent Astronomy will provide customers with either a full refund of the purchase in question (including shipping costs) or store credit in the same amount, at the discretion of the customer. If this item was part of a larger shipment of replaceable merchandise, then this replaceable merchandise is subject to the policies already outlined above. In these cases, the amount of the shipping that is refunded or given as store credit due to the loss of irreplaceable merchandise will be calculated at the sole discretion of Fervent Astronomy, proportionally to the rest of the original shipment costs.
Product Warranty Coverage
Fervent Astronomy warrants all Fornax Mounts products to be free of all defects in material and workmanship for 1 year from the date of purchase from Fervent Astronomy. This warranty extends to the original buyer only. Within the period of this warranty Fervent Astronomy will repair or replace, free of charge, any part proving defective in material or workmanship. All warranty repairs and service must be performed by an authorized Fornax Mounts service facility. All expenses related to replacing or repairing a defective part under this warranty shall be assumed by Fervent Astronomy, except for the expenses outlined in Warranty Exclusions, which shall be assumed by the buyer.
WARRANTY EXCLUSIONS
This warranty does not apply to any costs, repairs, or services for the following:
- Repairs necessitated by use other than normal or reasonable use
- Damage resulting from misuse, abuse, accidents, alterations, or improper use
- Corrective work necessitated by repairs made by anyone other than an authorized Fornax Mounts technician.

For any other warranty information please contact us!
Phone and e-mail:
+1 (587) 557-1052
info@ferventastronomy.com
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These policies are subject to change without notice. We apologize for any inconvenience.